People with disabilities face various forms of discrimination in their daily routine, but one of the main obstacles to living a dignified and independent life is a partial or complete lack of access to goods and services, especially for the visually impaired. Therefore, this action aims to help social inclusion of persons with disabilities through facilitated access to goods and services on the market and to provide equality of persons with disabilities in the protection of consumer rights. It also supports strengthening the capacity of CSOs in the fight for equality of consumer rights.
Simply said, the project responds to the strong need to improve the human rights situation of persons with disabilities in Montenegro and within two years implementation period has managed to help increase the capacity of the NGO sector working to protect the consumer rights of persons with disabilities. It has created mechanisms for reporting cases of discrimination against persons with disabilities as consumers through a working group, a special telephone line and a web platform.
The project brought various benefits to people with disabilities and society as a whole, as it managed to raise awareness of key actors and the public about the principles and benefits of social inclusion of vulnerable groups. It has also provided assessment of the implementation of the legal and institutional framework concerning the rights of persons with disabilities as consumers and assessment of perception of persons with disabilities regarding access to goods and services.